Financial Sector
Financial Sector
The purpose of installing an electronic queue system in financial institutions is to create a comfortable service environment, improve service quality and customer loyalty, and optimize service technologies.
The system creates a pleasant atmosphere in the service office, reduces stress, and allows customers to calmly familiarize themselves with advertising and informational materials both on the electronic queue display and in printed form on special stands.
SmartPanel helps solve a number of tasks related to informing customers: displaying targeted media content for the organization, notifying visitors about important events using a scrolling ticker, and displaying widgets with current exchange rates, weather, and traffic conditions. A convenient centralized administration interface allows you to manage both the broadcast content and the software installed on the devices, as well as to monitor the operation of the devices in real time.
InfoSpot is a product that allows you to create an interactive catalog of your company’s services and receive feedback from customers. Our solution allows you to eliminate the need to print advertising brochures, free up space in customer offices, and collect analytics on the products and offers that are most interesting to customers. InfoSpot is a multi-platform solution that can be installed on both information kiosks and tablets running Android OS. InfoSpot can be placed in waiting areas or next to service windows, becoming a valuable customer service tool.
AsQ allows you to create and conduct interactive surveys and receive statistical and analytical reports in the system’s web interface. Solutions based on Qsolt AsQ will help you get feedback from customers about their interest in banking products, find out their level of satisfaction with the quality of service, the location of offices, and their design. Thus, a solution based on AsQ will help you gain additional competitive advantages in the market through greater awareness and flexibility of the company.
Queue management at the bank
Large bank branches that offer a wide range of services can experience long queues. These cause discomfort for visitors and significantly reduce their loyalty. Implementing a queue management system in the bank will solve this problem. Qsolt software and hardware complexes will help to increase the efficiency of financial organizations.
- SUO Qsolt Q2. The queue management system for financial services helps distribute customer flow. To receive the desired service, visitors simply select the purpose of their visit to the bank on the screen, take a ticket, and wait for their number to appear on the display.
- Smart Panel. An information display that includes a control unit, central screen, and software. The product is designed to display advertising and digital content such as currency exchange rates, weather forecasts, and other relevant information that may be useful to visitors.
- InfoSpot. A multi-platform solution that allows you to create interactive service catalogs. They are a cost-effective alternative to printed materials.
- AsQ survey system. Allows you to receive feedback from customers of a bank or other organization working with finances. Designed for the collection and high-quality processing of statistical data.
The queue management system is effective when working with finances in banks and other organizations. The introduction of software and hardware complexes will reduce customer stress levels and improve service quality.