Telecom
Similar to banks and insurance companies, there is a need to streamline the flow of customers in offices or branches, optimize the workload of specialists, and reduce office maintenance costs.
SmartPanel helps solve a number of tasks related to informing customers: displaying targeted media content for the organization, notifying visitors about important events using a scrolling ticker, and displaying widgets with current exchange rates, weather, and traffic conditions. A convenient centralized administration interface allows you to manage both the broadcast content and the software installed on the devices, as well as to monitor the operation of the devices in real time.
An additional opportunity to promote services will be the placement of an information kiosk in the waiting area, which will allow visitors to learn more about new or current offers. Purchase a product or make an appointment with a specialist.
Today, it is difficult to find someone who does not use the services of telecommunications companies. High demand for these services results in long queues at company offices. Long waiting times are a factor that damages a company’s image and reduces customer loyalty. This can be eliminated by implementing a queue management system in communication branches.
Effective solutions for distributing customer flow are presented on our website. The DoCash Q2 queue management system will help:
- optimize the application processing process,
- ensure uniform operator workload,
- eliminate live queues and improve service quality.
To create comfortable waiting conditions, information boards and touchscreen kiosks are installed in communication offices. They will help customers obtain the necessary information without having to ask company employees for help and will serve as effective advertising tools. Installing this equipment will also make it possible to:
- earn additional income from displaying advertisements from third-party organizations,
- minimize the use of printed materials.
To order a SUO or information board for telecom, please submit an electronic request. The manager will provide the cost of the equipment upon request.