01.4
Qsolt AsQ TESTING SYSTEM
AsQ provides the ability to obtain relevant and timely information on any issues that clients (recipients) of your organization face: evaluation of service quality, satisfaction level, and work efficiency — this information can be obtained operationally and firsthand. The interactive Qsolt AsQ system is one of the most powerful tools for supporting management, making effective decisions, and creating quality improvement programs in your organization.
VEHICLE GOAL
traffic monitoring on vehicles of the tested organizations
subjective assessment of users’ satisfaction
increased efficiency of specialists’ work at the expense of additional motivation
getting data on real-time service
ability to use data in analytical systems
collection of organizational and statistical data for answering or filing
support for unified standards in the set of organizational answers
systematized selection
ability to include in the interface of the system reference-information content for zones of service
program description (by) is constantly updated and supplemented, no more than twice within a calendar year
when connecting to the system, the customer receives a functional update and PO update
SUO Qsolt Q2 SYSTEM
Qsolt AsQ functionality
UNIFIED STANDARDS OF SERVICE DELIVERY SET
CONTROL AND INPUT AUDIT
RECEIVING EFFECTIVENESS STATUS
BUSINESS PROCESS AUTOMATION
CREATING COMFORT CONDITIONS FOR CLIENTS
PROCESS EFFECTIVENESS
AGREED SUO FEATURES
- Control all aspects of service for clients, including timing and the order of their execution.
- Allows you to view statistics based on the status of service requests.
- Ability to get operational information about clients in real time.
- Control the correspondence/files/attachments sent to your organization.
- Ability to provide answers in multiple languages
- Obtain comprehensive operational information about the organization through the help of an electronic system of interactive responses.
- Enter detailed service requests (not only to record the time norms for execution and service, but also to fully describe them, as well as maximally objectively assess the client’s service requests based on the recordings).
Functional capabilities
QSOLT ASQ RESPONSE SYSTEM
CLIENT SERVICE EFFICIENCY EVALUATION
LIST FOR EMPLOYEES
MOBILE WORK TOOLS
ADMINISTRATIVE CONTROL
BUSINESS ANALYTICS TABLE
CANAL SEGMENTATION
INTEGRATION WITH WEB SITES, CRM AND BI
ADVANCE BOOKING
INTEGRATION WITH MOBILE APPLICATION
TECHNICAL MONITORING
UNIFIED CONTENT
EXTERNAL REVIEWS
Pre-arranged scripts
The Qsolt Q series management system allows you to control many metrics of the client service, focusing on client creation, motivating them to provide operational responses.
